Privacy Policy

Atlas Pharma for Pharmaceutical Industries

This Privacy Policy describes how Atlas Pharma for Pharmaceutical Industries (“Atlas Pharma”, “the Company”, “we”, “us”, or “our”) collects, uses, stores, processes, discloses, and protects personal data obtained through the use of this website.

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy in full.

1. Regulatory Framework & Legal Compliance

Atlas Pharma operates in strict compliance with applicable laws and regulatory frameworks, including but not limited to:

• Egyptian Drug Authority (EDA) regulations governing pharmaceutical and nutraceutical products
• Egyptian Consumer Protection Law No. 181 of 2018
• Applicable Egyptian e-commerce and data protection regulations
• General Data Protection Regulation (GDPR – EU Regulation 2016/679) where applicable

This Privacy Policy is designed to meet both local Egyptian requirements and international best practices.

2. Scope of This Policy

• Visitors to the Atlas Pharma website
• Customers placing orders through the website
• Individuals communicating with Atlas Pharma via electronic means

It does not apply to third-party websites accessed via external links.

3. Information We Collect

3.1 Personal Identification Information

• Full legal name
• Email address
• Phone number
• Billing and shipping addresses
• Account credentials (if applicable)
• Order and transaction history

3.2 Payment Information

All financial transactions are processed through licensed and secure third-party payment gateways.
Atlas Pharma does not store, retain, or process credit or debit card details on its own servers.

3.3 Technical & Automatically Collected Data

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Pages visited, timestamps, and referral data
• Cookies, pixels, and similar tracking technologies

4. Purpose of Data Processing

• Processing, fulfilling, and delivering customer orders
• Customer service, inquiries, and complaint handling
• Product safety monitoring, traceability, and regulatory reporting
• Internal audits, quality assurance, and compliance obligations
• Website security, analytics, and performance optimization
• Legal defense, dispute resolution, and fraud prevention

5. Legal Basis for Processing (GDPR Alignment)

• Performance of a contract (order fulfillment)
• Compliance with legal and regulatory obligations
• Legitimate business interests of Atlas Pharma
• Explicit consent, where required by law

6. Disclosure & Data Sharing

Atlas Pharma does not sell, rent, trade, or commercially exploit personal data.

Data may be disclosed strictly on a need-to-know basis to:

• Licensed courier and logistics service providers
• Authorized payment processing institutions
• IT infrastructure, hosting, and cybersecurity providers
• Governmental or regulatory authorities, including EDA and Consumer Protection Authority, when legally required

All third parties are contractually obligated to maintain data confidentiality and security.

7. International Data Transfers

Where data is transferred or processed outside Egypt, Atlas Pharma ensures that:

• Adequate data protection safeguards are in place
• Transfers comply with applicable data protection regulations

8. Data Security Measures

Atlas Pharma employs robust administrative, technical, and organizational security measures, including:

• Secure server environments
• SSL/TLS encryption
• Restricted access controls
• Periodic system monitoring and internal audits

While we take reasonable steps to protect personal data, no electronic system is completely immune from risk.

9. Data Retention Policy

Personal data is retained only for as long as necessary to:

• Fulfill contractual and operational purposes
• Comply with pharmaceutical regulatory record-keeping requirements
• Meet legal, tax, and audit obligations
• Resolve disputes or enforce agreements

10. User Rights

Subject to applicable laws, users may have the right to:

• Request access to personal data
• Request correction of inaccurate or incomplete data
• Request deletion or restriction of processing, where legally permissible

Requests are reviewed in accordance with regulatory obligations applicable to pharmaceutical manufacturers.

11. Cookies & Tracking Technologies

The website uses cookies to:

• Enable essential website functionality
• Improve user experience
• Analyze website traffic and performance

Users may manage or disable cookies through browser settings; however, this may affect certain website features.

12. Children’s Privacy

Atlas Pharma does not knowingly collect personal data from individuals under the age of 18 without verified parental or legal guardian consent.

13. Third-Party Links

The website may contain links to external websites. Atlas Pharma is not responsible for the privacy practices or content of third-party sites.

14. Limitation of Liability

Atlas Pharma shall not be liable for unauthorized access beyond reasonable security measures, force majeure events, or actions of third parties beyond its control.

15. Amendments & Updates

Atlas Pharma reserves the right to modify or update this Privacy Policy at any time.
Continued use of the website after publication of changes constitutes acceptance of the updated policy.

16. Contact & Complaints

For further information regarding our privacy practices, to submit inquiries, or to file a complaint, you may contact us through the following channels:

Email: customer.service@atlaspharma.me

Phone: +20 120 001 63322

Postal Address:

Building No.120, One Katameya, Investment District,
Cairo, Egypt.

REFUND POLICY

This policy complies with Egyptian Consumer Protection Law No. 181 of 2018.

1. Return Eligibility

• Requests within 14 days from receipt
• Products unused, unopened, and in original condition
• Original invoice required

2. Non-Returnable Items

• Opened pharmaceutical or supplement products
• Items damaged due to misuse
• Promotional or clearance items

3. Refund Processing

Refunds are processed after inspection and approval and returned to the original payment method.

SHIPPING & DELIVERY POLICY

1. Coverage

Delivery services are available within Egypt.

2. Delivery Timeline

Estimated delivery: 2–5 business days. Timelines may vary.

3. Responsibility

Atlas Pharma is not responsible for delays caused by:

• Courier service disruptions
• Incorrect customer information
• Force majeure events